Reset Secondary Authenticator

If your phone was lost, stolen, or you got a new phone for any reason and need to reset your XOTC Authenticator, follow the instructions below.

XOTC Reset Link

WARNING

If you've misplaced your reset email, contact your system administrator.

Find the reset email sent to your email when you first set up XOTC. The email has the subject line "Your reset link" and contains the following text:

"This is your safe Second Factor Authentication (mobile) reset link."

You should be able to search through any email client with either of those two pieces of information to locate your reset email.

Xiid highly recommends saving the reset link to a password vault or other secure storage mechanism for easier reference.

Click the orange button labeled Reset your Second Factor Authentication or follow the link listed below the button.

Reset Web Page

After following the link, you will be taken to the reset-otp URL associated with your secondary authentication.

The page will ask if you would like to reset your secondary authentication. Confirm that the 2FA reset is for your account specifically before proceeding.

Click the Yes button to initiate the reset of your secondary authentication. After receiving the thumbs up from Xiid, your secondary factor will be reset.

Re-setup Secondary Authentication

Now that your secondary authentication is reset within Xiid's system, you will need to bind a new security profile to your new phone or app.

Follow the instructions here to bind the security profile.