IM Agent Setup

Agent Provisioning

Once you have an account with Xiid, the next step is to set up your first IM Agent.

• Sign in to the Xiid Management Portal (https://managev3.xiid.com/) and navigate to the Agents tab on the left side.
• Click the blue New Agent button in the top left of the Agents screen to create your first IM Agent.
• The Agent Info screen will auto-generate an Xiid Agent ID for you when you start creating a new agent. Fill in the Friendly Name section with a display name to contextually associate your IM Agent.
• Ensure that the Enabled setting is set to Enabled and then click the green Save button in the top right of the screen.
• On the Agents tab, locate the IM Agent you just created, click </> in the Code and Info column, and click the green Copy button next to the Agent Activation Code. This retrieves your Code, which is needed during installation.

Agent Installation

TIP

We highly recommend installing your IM Agent in the same subnet as your LDAP directory or directly on your Domain Controller. For standalone SealedTunnel installations, we recommend installing the IM Agent on its own isolated subnet.

• From the machine you intend to install the IM Agent on, log in to the Xiid Management Portal and via the Download tab, download the Active Directory Authentication Agent (xiid-im-agent) (blue icon).
  • If the machine does not have internet access, download the installer on another device and transfer it to the desired machine.
• Run the installer as an administrator and move through the prompts.
• After the installation completes, a browser window will appear and will prompt you for your Code
• You will be prompted for an Administrator Username. This will be your username for the Xiid Agent Configuration Portal.
• Next, you'll be prompted for an Administrator Password. This will be your password for the Xiid Agent Configuration Portal.

Your IM Agent is now installed and registered with your Xiid Account!

Agent Uninstallation

To uninstall the Xiid Agent from a machine, you can run the uninstaller from either the Windows Add or Remove Programs menu or directly from the installation folder, located by default under C:\Program Files\Xiid.IM Agent\unins000.exe.

If they exist, manually delete the Xiid Registry Editor entries under HKEY_LOCAL_MACHINE\SOFTWARE\Xiid Corporation, as well as any leftover files/folders in C:\Program Files\Xiid.IM Agent and in C:\ProgramData\xiid.

It is also recommended that you delete the IM Agent object in the Global Management Portal after uninstalling completely from a machine.